Refunds are available for products purchased from within 30 days after the delivery date. To make your request, please contact us here if there are any issues.

If applicable, We will email you to let you know that we have received your returned item after it has been received and inspected. We will also let you know if your refund is approved or denied.

Within a predetermined number of days, if you are accepted, your refund will be processed, and a credit will be automatically credited to your credit card or original payment method.=

We estimate that you will have your money back in 5 business days once the refund process has started. This time frame could vary depending on your payment processor. 

Candelinacraft are aware that occasionally you could decide to cancel your order before it has been dispatched. We provide a simple cancellation and refund procedure in certain circumstances.

Please do the actions listed below to obtain a refund and cancel your order:

Request for Order Cancellation

Send us an email at [email protected] or use our customer contact form here to submit a cancellation request as soon as possible. Kindly let us know the name on the order as well as your order number.

 Eligibility for Refunds:

To be eligible for a refund, you must meet the following criteria:

  1. a) The product must be returned within 30 days of delivery or purchase, whichever is later.
  2. b) The product must be in its original condition and packaging, with all components included.
  3. c) The product must not have been used 
  4. d) The customer must provide proof of purchase, such as a receipt or order confirmation.

Notes: If you haven’t received your refund yet,

First, make sure you have received your return by checking your bank account once more.

Next, contact your credit card provider; it can take some time for the refund to appear on your account.

Then, get in touch with your bank. It usually takes some time for a refund to be posted due to processing.

If after following these steps you still haven’t gotten your refund, send us an email at [email protected].