Feel free to request a return within 30 days of receiving your item, as our return policy extends for this duration. Please refer to the following instructions for specific conditions:

RETURN PROCESS

    To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

2842 1/2 Trevor Mesa Drive, Grand Junction, CO 81503, Colorado, United States

    Return shipping charges will be paid or reimbursed by us.

    After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

    For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

REFUND

    After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. Our refund policy here.

QUESTIONS

    If you have any questions concerning our return policy, please contact us at:

Candelinacraft

[email protected]

Additional Notes:

  • Please ensure that the item is unused and in its original condition with all tags attached.
  • For damaged or defective items, contact our customer service at [email protected] with your order number and supporting photos.

    If you encounter any issues or have questions about the return process, feel free to contact our customer service team at [email protected].

    Thank you for choosing Candelinacraft, and we appreciate your understanding and cooperation in our return process.